Business process outsourcing (BPO) refers to the practise of contracting out various business-related operations to third-party providers.
BPO started with huge industrial organisations to help with supply chain management. Today, BPO has expanded to cover various types of industries, including service providers. Businesses are frequently enticed to BPO because it allows them greater operational freedom. Companies can apportion time and resources to core capabilities such as customer interactions and product leadership by outsourcing non-core and administrative operations, giving them a competitive advantage in their sector.